Friendly, fair and actually turns up.
From first contact to the end.of the project Paul was professional, friendly and willing to get the job done. He was prompt to survey and get a quote back to me. His price was fair I felt. The works were completed in a timely fashion and to a very high standard. I found Paul to be friendly but not the sort to stand around gassing either. Just be sure to have the kettle warmed up and ready.